Comfort Research Published: August 2, 2017
Grand Rapids, Michigan
Job Type



The primary function of Hilo Driver is to provide support to the supply chain through collecting, loading, shipping and/or receiving products.  This ambassador will be responsible for operating technical equipment, optimizing loading for efficient logistics and supporting other warehouse functions to ensure optimal operation for the business.  In addition, this position will work closely with manufacturing in order to achieve defined departmental goals of productivity, efficiency, quality, delivery, 6s, and safety.  Ambassadors in this position will be expected to develop and display knowledge, skills, and willingness to learn and perform variety of tasks, flex to work needs, drive safely, maintain ongoing positive and collaborative work behaviors, and reliably work all scheduled hours.



  • Assists with loading and unloading product from warehouse racks, per production/distribution center requirements, to ensure meeting of production goals.
  • Timely replenishment for production support is expected to ensure ZERO impact to production flow and our customers.
  • Operate forklift or other hand trucks
  • Use wireless RF scanning equipment to ensure accuracy of inventory. Keep updated records of inventory and activity logs.
  • Performs cycle counts as required.
  • Pick, wrap, and stages orders to be shipped.
  • Inspect and perform maintenance of forklifts and other material handling equipment.
  • Identify safety hazards in the work place.
  • Consolidates partial pallets for incoming goods. Locate and move stock of products to pallets or bins for storage or shipments.
  • Identify damages and report shortages or quality deficiencies.
  • Moves and manipulates products/material weighing up to 50 pounds, involving frequent twisting, lifting, turning, and bending. Continuously pulls, pushes, and tugs materials.
  • Shares appropriate information with team leader, supervisor, and/or maintenance personnel of any mechanical problems and/or shortages that would interfere with production.
  • Performs and cross trains on other job functions as directed; may rotate through various tasks in work area.
  • Assures and maintains safety and cleanliness of work area by performing housekeeping duties.
  • Develops skills to problem solve effectively with others.
  • May learn to assist with completion of appropriate paperwork.




  • Occasional exposure to fumes, dust, dirt, and noise
  • Possible cuts, scrapes, bruises, or burns.
  • Hearing protection required in most work areas.
  • Constant visual and mental attention required.



  • Work Standards –Takes responsibility for actions, results, and mistakes; is thorough, accurate, and reliable when performing and completing job tasks; demonstrates honesty and integrity in all aspects of work. Shows a sense of urgency.
  • Supports Change – Has ability to focus on benefits of change and see it as positive; approaches change constructive, objective manner; helps others as they go through change; views change as learning opportunity.
  • Positive Work Relationships – Looks for good in others and provides recognition and support; collaborative, team-player; shares information and knowledge; adheres to team/plant/company behavioral expectations.
  • Reliability/Dependability – Follows through on commitments, assignments, and tasks; produces results; is at work when scheduled and ensures coverage when absent; takes timely breaks/lunches; uses time wisely.



  • High school diploma/GED required.
  • 2-4 weeks training time required for most tasks.
  • Good verbal communication skills.
  • Previous experience operating powered forklifts preferred. Knowledge of various material-handling equipment as asset.
  • Possess a high regard for safety in the workplace.
  • Ability to use computer and scanning equipment.
  • Ability to read and understand job aids and other instructional material printed in English preferred.
  • Ability to lift/move product weighing up to 50 pounds unassisted and up to 100 pounds with assistance.
  • Ability to work within team environment required.
  • Ability to help drive culture change through support of our Core Values: Find a Better Way, Do the Right Thing and Be the Best.
  • Support a Fun Positive work culture to create a great place to work



The above statements are intended to describe the general nature and level of work being performed by members assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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